Authorisation · accreditation · insurance
Safety and compliance
How point to point transport is regulated in NSW, what is required of the drivers and vehicles, and how child restraints and complaints are handled.
The business behind this site
Company details
Who this service is and where it operates.
| Detail | Status |
|---|---|
| Trading name The name this service operates under. | WSI Airport Transfers |
| Service area Where we operate. | Greater Sydney, NSW |
What kind of operator is this?
Pre-booked hire vehicles with drivers, not taxis. A taxi is licensed to be hailed in the street or taken from a rank and can charge a metered fare for that work; a hire vehicle is booked in advance for a fare agreed before the trip. That distinction is why every fare on this site is agreed before the trip, and why there is no meter in any of our vehicles.
In NSW, point to point transport is regulated under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016, which separates two things: the vehicles and drivers that carry you, and the booking service that takes your booking and dispatches them. A booking service must be authorised by the Point to Point Transport Commissioner before it can accept bookings.
What is required of the drivers?
NSW requires anyone driving a passenger for a point to point service to hold the appropriate driver authorisation, which involves criminal-history and driving-record checks administered through Service NSW. That requirement sits on the driver, and the booking service is obliged to satisfy itself that every driver it dispatches holds it.
We record each driver's authorisation reference, licence expiry and insurance expiry, and the dispatch console shows a warning when any of them is within 30 days of expiring or has not been recorded at all. Deliberately, we do not store licence numbers or bank details on-chain — the record is permanent and replicated, and dispatch needs neither.
What insurance is in place?
Compulsory Third Party insurance is a legal requirement for every registered vehicle in NSW and covers injury to people. Beyond that, a point to point operator would ordinarily carry public liability cover, and the vehicles used for bookings must be insured for that use rather than for private use only — a private-use policy does not cover carrying paying passengers.
We will publish our insurer and the policy class on this page. Until they appear here, treat our insurance as not yet confirmed.
How are child restraints handled?
NSW road rules require children under seven to travel in an approved child restraint suited to their age and size, and set out which seating positions children may use. We fit the seat before the driver reaches your door rather than handing one over at the kerb, which is the part that actually determines whether it is installed correctly.
Tell us each child's age when you book. Each seat occupies a passenger seat, so a group of seven with two toddlers needs a different vehicle from a group of seven adults — the booking tool accounts for that before a driver is assigned. Check the current rules for your child's age with Transport for NSW rather than taking a transfer company's word for it.
What about the vehicles themselves?
Vehicles used for point to point work must be registered, roadworthy and inspected to the standard NSW sets for passenger service vehicles, and must be recorded against the booking service that dispatches them. We hold each vehicle's registration and expiry against the driver record and flag it in the console before it lapses.
No vehicle in this fleet is wheelchair accessible — there is no ramp and no hoist on any of them. A folding wheelchair or walker can be stowed and takes large-bag space; a powered or non-folding chair cannot be carried. We would rather state that here than have somebody discover it at the kerb.
What happens if something goes wrong?
Reply to our call or email bookings@wsitransfers.com.au, and a change, cancellation or refund is handled against the published refund policy rather than negotiated. Nothing is booked until the secure payment link we send is paid; from then, the cancellation windows and refund amounts in the refund policy are applied as written, and refunds are recorded against the booking rather than handled informally.
If a complaint is not resolved with us, point to point transport in NSW has a regulator, and complaints about a booking service can be made to the Point to Point Transport Commissioner directly. We would rather you had that information than not.
Regulator: NSW Point to Point Transport Commissioner. Child restraint rules: Transport for NSW — child car seats.
How a fare is built, including the tolls and the passenger service levy, is set out on the pricing page. What we run across the city is on airport transfers across Sydney, and every alternative — train, bus, shuttle and parking — is compared in our guides to Sydney Airport and Western Sydney Airport.
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Questions about any of this?
If something here is unclear, or you want a document before you book a group, ask. We would rather answer than have you guess.
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