1. Who we are

These terms govern transfer bookings made with WSI Airport Transfers ("we", "us"), a passenger transport booking service operating in Greater Sydney, NSW. By making a booking you agree to these terms.

2. Bookings and quotes

A booking is formed when you accept a quoted fare and payment is authorised. Quotes are calculated from the details you provide — addresses, date and time, passengers, luggage and extras — and are valid for the period shown at checkout. The quoted fare is fixed for the booked trip; it changes only if you change the booking (for example, a different address, vehicle, time, or added extras).

3. Accuracy of your details

Fares, vehicle recommendations and legal compliance (such as child restraints) depend on the accuracy of what you declare. If passengers, luggage or child ages materially differ from the booking at pickup, we may be unable to complete the trip safely or lawfully; in that case the trip may be declined or adjusted, and any difference in fare or applicable fee will be advised before proceeding.

4. Pickup times, waiting and flight tracking

For airport pickups we monitor the flight number in your booking and adjust pickup to the actual arrival time. Free waiting periods and subsequent waiting charges are as published on our pricing page at the time of booking. For non-airport pickups, waiting beyond the free period may be charged or treated as a no-show as described below.

5. Changes, cancellation and no-shows

You can change or cancel a booking through the manage link in your confirmation. Cancellation windows and refund levels are as published on the pricing page and in the refund policy at the time of booking. A no-show — where we cannot locate you or make contact within a reasonable period after the free waiting time — may be treated as a cancellation without refund.

6. Our service commitments

We commit to punctual pickups based on the information in the booking, appropriately maintained and insured vehicles, and drivers authorised to provide passenger transport services in NSW. Where events beyond our reasonable control (extreme weather, road closures, major incidents) prevent performance, we will tell you as early as possible and offer a rebooking or refund for services not provided.

7. Passenger conduct and safety

Seatbelts must be worn at all times, and children must travel in restraints as required by NSW law. We may refuse or terminate carriage — without refund — where passenger behaviour endangers the driver, the vehicle or other road users, including intoxication or refusal to comply with restraint requirements. Cleaning or repair costs arising from damage or soiling may be charged.

8. Liability

Nothing in these terms excludes rights you hold under the Australian Consumer Law. To the extent permitted by law, our liability for loss arising from a booking is limited to resupply of the service or refund of the fare paid, and we are not liable for indirect or consequential loss, including missed flights, where the loss results from inaccurate booking details or events beyond our reasonable control.

9. Privacy

Personal information is handled in accordance with our privacy policy.

10. Contact and disputes

Questions or complaints should come to us first via the contact page — most issues are resolved directly. These terms are governed by the laws of New South Wales.